Refund policy

A charge that has already been made for a paid plan is not refunded. You keep the limits that month already paid for.

Last updated: November 10, 2026.

What this covers

This policy covers the monthly card subscription for the Basic plan (10 US dollars) and the Shop plan (20 US dollars). It does not cover the price of a part. The platform does not sell parts and does not take payment for them. The price, payment, delivery, and warranty of a part are agreed between the buyer and the shop.

A charge already made

A charge that has already been made is not refunded. You keep the limits of the plan you paid for until the date of the next charge, which is already paid.

Cancel

You cancel from the Plan page in the panel, by changing to the Free plan. Billing stops. You keep the paid limits until that next charge date. Then the account moves to the Free plan. To pay again later, you subscribe again.

Suspend

You can suspend the plan from the same page. The month already charged is not refunded. While the plan is suspended, and the trial is over, the account uses the limits of the Free plan.

The free trial

A new account gets 30 days with the limits of the Basic plan. The trial does not use a card. Nothing is charged, so there is nothing to refund. When it ends, the account stays on the Free plan until you pay for a plan.

Changes

If this policy changes, we publish the new version here with its date. The rules for publishing and for plans are in the terms of use.